Retraction and returns
According to the belgian and the european laws on the sales via internet, you have a delay of 14 days to cancel an order. For that, send us a letter and we'll refund your payment. We consider the date of the post as the date of the retraction. Our adress : Martine Dessenius - ToiMoiNous3 - Chaussée de Braine-le-Comte 34/201 - 1400 Nivelles - Belgium.
If a product arrives damaged, we have a policy of returns. Send us a mail to firstname.lastname@example.org to explain the problem. After our approval by mail, resend us the damaged product in the original package and we'll send you another one at our charge. We'll pay to you the shipping fees for the return.
We assure our consumers that we respect private data and that we keep secret all they send us about them, name, adress etc. We don't sell or give our database of consumers to anybody. We only keep the right to use them for occasionnal mailing (Halloween, Christmas, Valentine, Summer, promotions etc). If any fraud arrived, the consumers would have the right to take legal action against us.